Privacy policy

This policy explains what we collect when you use this website or contact us, why we collect it, who else touches it, and what you can ask us to do about it. The data controller is Cognivance LLC, 117 South Lexington Street Ste 100, Harrisonville, MO 64701, United States. You can reach us about anything on this page at contact@cognivance.llc.

Short version: we collect what you type into the contact form so we can reply, plus the standard server logs our host keeps to serve and protect the site. We do not use tracking cookies, we do not run advertising or profiling, and we do not sell or share personal information.

1. What we collect

• Contact form. Your name, work email address, your message, and — if you choose to give it — a budget range. These are the fields on the form; there are no hidden ones beyond a spam-trap field that a person never sees or fills.
• Email you send us. If you write to us directly, we hold that message and your address in our mailbox.
• Server and security logs. Our host, Cloudflare, records requests to the site — IP address, timestamp, requested URL, referrer, user agent and country. This is standard infrastructure logging used to serve pages, block abuse and diagnose faults.
• Aggregate traffic counts. If enabled, we use Cloudflare Web Analytics, which is cookieless, collects no personal identifiers and does not fingerprint visitors.

We do not ask for and do not want special-category data (health, biometrics, political opinions and similar). Please do not include it in a message to us.

2. Why we use it, and our legal basis

• To reply to your enquiry and to scope work — because you asked us to, and because it is in our legitimate interest to respond to business enquiries (GDPR Art. 6(1)(b) and 6(1)(f)).
• To keep the site available and secure — our legitimate interest in preventing abuse and diagnosing faults (Art. 6(1)(f)).
• To meet legal and accounting obligations where an engagement follows (Art. 6(1)(c)).

We do not use your data for automated decision-making or profiling, and we do not use it to train machine-learning models.

3. Who processes it

We use a small number of service providers, each under a data processing agreement:

• Cloudflare, Inc. — hosting, content delivery and security for this site. Processes request data as described above.
• Brevo (Sendinblue SAS) — the transactional email service that delivers your contact-form message to our inbox. It processes the name, email address and message you submitted.
• Our email provider — stores the resulting message in the contact@cognivance.llc mailbox.
• Stripe, Inc. — only if you buy a subscription product from us. Stripe processes payment details under its own privacy policy; we never receive your full card number.

We do not sell personal information, we do not share it for cross-context behavioural advertising, and we disclose it to anyone else only where the law requires it.

4. International transfers

We are based in the United States and our providers operate globally, so your data may be processed outside your country. Where data moves out of the EEA or the UK, our providers rely on the European Commission’s Standard Contractual Clauses or an equivalent approved safeguard.

5. How long we keep it

• Enquiries that do not become projects: up to 24 months, then deleted.
• Client records: for the life of the engagement and then as long as tax and contract-limitation rules require, normally 7 years.
• Server and security logs: as retained by Cloudflare, typically days.

6. Cookies and local storage

This site sets no tracking or advertising cookies, which is why you are not being asked to dismiss a consent banner.

The only thing we store in your browser is your colour-theme choice, kept in localStorage under the key cognivance-theme when you use the theme toggle. It is strictly functional, stays on your device, is never sent to us, and clearing your browser data removes it. Cloudflare may set a security cookie to identify abusive traffic; that too is strictly necessary to deliver the service.

7. Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to delete it, to restrict or object to our processing, to receive it in a portable format, and to withdraw consent where processing rests on consent.

California residents additionally have the right to know what we collect and why, to delete it, to correct it, and to opt out of sale or sharing — we do neither — and not to be discriminated against for exercising those rights.

To exercise any right, email contact@cognivance.llc. We respond within 30 days and may need to verify your identity first. There is no charge. If you are in the EEA or the UK and are unhappy with our response, you may complain to your local supervisory authority.

8. Security

The site is served over HTTPS. Access to the mailbox and to our providers is restricted to the people who need it and is protected by multi-factor authentication. Secrets are held in the platform’s secret store, never in source code. No system is perfectly secure, but we will tell affected people and the relevant authority without undue delay if a breach puts personal data at risk.

9. Children

This site is aimed at businesses. It is not directed to children under 16 and we do not knowingly collect their data. If you believe a child has sent us personal data, write to us and we will delete it.

10. Changes

If this policy changes materially we will update the date at the top of this page and, where an engagement is active, tell you directly.

11. Contact

Cognivance LLC
117 South Lexington Street Ste 100, Harrisonville, MO 64701, United States
contact@cognivance.llc